Frequently Asked Questions
Fragrance Authenticity
All fragrances we offer are original creations developed under our own brand and crafted using carefully selected, high-quality ingredients.
Longevity
Fragrance longevity may vary depending on skin type, activity, and environment. On average, the scent lasts approximately 4–8 hours or longer.
EDT, EDP & Extrait de Parfum
The difference lies in the concentration of fragrance oils:
• Eau de Toilette (EDT): 5–15%
• Eau de Parfum (EDP): 15–20%
• Extrait de Parfum: 20–40%, offering a richer and longer-lasting scent.
Product Safety
Our fragrances are made with quality ingredients and produced according to applicable standards. For sensitive skin, we recommend performing a patch test before use.
BPOM Registration
Our products are registered with BPOM in accordance with applicable regulations.
Fragrance Application
For the best performance, apply fragrance to pulse points, such as the wrists, neck, behind the ears, and inner elbows.
Storage
To maintain the quality of the fragrance, store it in a cool, dry place away from direct sunlight and heat.
Orders
Orders can be placed directly through our website by selecting your preferred product and completing the checkout process.
Payment Methods
We provide several payment options available at checkout, including bank transfer, payment cards, and e-wallets.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Shipping
Delivery generally takes 2–7 business days, depending on the destination and the courier service selected.
Order Tracking
Once your order has been shipped, a tracking number will be provided so you can monitor the delivery status.
Damaged Packages
If your package arrives damaged or leaking, please contact us within 1 x 24 hours of receiving the package and provide photo or video unboxing evidence.
Returns
Returns are accepted only for products that arrive damaged, defective, or incorrect, in accordance with our return policy.
Customer Support
For further assistance, please contact our Customer Support team through the contact information provided on our website.