Thank you for shopping with us. Please read the following shipping policy carefully to understand how we process and deliver your orders.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We ship orders using reliable courier services. The available shipping options will be displayed at checkout.
Shipping Time
Delivery times may vary depending on the destination and courier service selected. Generally, orders arrive within 2–7 business days after shipment.
Shipping Costs
Shipping fees are calculated automatically at checkout based on the destination, package weight, and selected courier service.
Order Tracking
Once your order has been shipped, a tracking number will be provided so you can monitor the delivery status.
Fragile Items
Perfume bottles are fragile items. We ensure that every order is carefully packed to minimize the risk of damage during shipping.
Delivery Delays
Delivery times are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances beyond our control.
Return & Refund Policy
We strive to ensure that every product arrives in perfect condition. However, if you encounter any issues with your order, please review the following policy.
Damaged or Defective Products
If the product arrives damaged, leaking, or defective, please contact us within 1x24 hours after receiving the package and provide clear videos unboxing as proof.
Eligibility for Return
Returns may be accepted under the following conditions:
The product is damaged or defective upon arrival
The product received is incorrect
Returned products must be unused, unopened, and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened or used unless they are defective.
Refund Process
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed using the original payment method.
